Cloud Hosted Phone System

Boost your business with a new telephone system. From on-premise, hybrid and VoIP solutions, we offer a complete range of business telephony services, including lines and calls, hardware, installation and maintenance, all for one fixed monthly cost. What’s more, all of our phone systems come with a whole host of great features as standard, including call recording. As a result, you stay connected, wherever the day takes you.

Our philosophy is only to deploy technologies with proven extensibility, agility and effectiveness for our clients.

You can take your extension wherever you go. With apps for Android and iOS, softphone for Windows, WebRTC softphone and client-less web conferencing, you are guaranteed to be kept in the loop, always and everywhere. Customers can instantly reach you directly from your website with the 3CX Live Chat & Talk plugin.

The main difference to traditional telephony is that instead of paying high upfront costs, we can offer the same solutions with minimal hardware and a low monthly fee. So, you do not need to worry about the space and hassle of hardware in your offices.
We take care of your system in our secure, co-located, resilient platform; and when you need to make changes you can simply access your system through a web interface. In addition to our primary data centre in Milton Keynes we also have a full specification secondary data centre in a separate location/building. Both datacentres are ISO 27001 certified. These servers can act as a platform for delivering your applications by hosting them so you can access interfaces via the Web. Many diverse applications can be operated on these servers, which support either traditionally or Voice Over IP (VoIP) communications.


30 Day free trial.

Our team is on hand and ready to help you and your business. If you need help finding a solution for your business phone systems and want to benefit from the best customer service and expert advice in the industry.



Lockdown-ready your team!

  • With the coronavirus outbreak, your staff are likely juggling random video apps and personal cell phones. What if you could boost customer service and make it easier for staff – while you save money? With 3CX, you’ll have a full-featured phone system – call queues, built-in video calls, web conferencing and more. In addition, you can integrate website live chat, Facebook and text messages all in one system. All these features are remote-friendly; your team can use them from anywhere via mobile and browser apps. It’s also open-platform and fully compatible with popular IP phones and SIP trunks. 3CX scales with your business and remains cost effective!
    • Use office extensions on iOS & Android apps for remote work.
    • Empower your team. Keep in touch via video, chat & phone.
    • App-free web conferencing. Meet with clients face-to-face.
    • Live chat on your website. Let visitors get in touch, easily.

SIP Trunks: enable enterprises to utilise a single internet connection for making and receiving multiple concurrent telephone calls. SIP trunking provides your organisation with added flexibility improves business continuity and offers substantial cost savings over traditional telephony services. By utilising SIP trunks within a converged voice and data network, you can dynamically allocate bandwidth to other needs such as email and web traffic as and when you need it.

Inbound Number: Initiative has partnered with two major telecommunication providers, so we can provide anything from a single geographic number; to a whole range of consecutive numbers. We also have the ability to provide the new 03 number alongside the traditional 0845 and 0870 numbers. If you have any existing geographic numbers with BT, Virgin Media, Gamma, KCOM (Affiniti), TalkTalk, Magrathea, AQL these can also be ported into your Hosted PBX.


We have always found Initiative Solutions to provide a fast, efficient and intuitive service to us. They not only provide good honest and helpful advice, they also have the skills and resources to implement anything we have asked of them.

- Chris Goodswen – SilverJet Ltd

We have been using Initiative for the last couple of years and have been impressed with the level of knowledge and all round service… Would definitely recommend!

- Matt Winder – Your Sure Ltd

ISL provide an excellent service. They are always friendly, helpful and respond to our IT problems efficiently and effectively.

— Daren Harris – Director / Partner

'We have used Initiative Solutions to set up our new business and we have found them to be personable and very helpful. We now have a very user friendly system which has given us confidence and time to get on with what we do. They have pretty much taken care all of our tech needs and made it easy for us to understand. I would and will be highly recommending these guys to anyone.'

Alan Dennis - Lucy Alan Estate Agents Ltd

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Our team is on hand and ready to help you and your business.